Lead Pharmacy Technician - Dispensary

Job description Job responsibilities

Ensure high standards of customer care are consistently maintained, with a strong focus on patient needs and experience.

Supervise and coordinate the day-to-day activities of the Dispensary, seeking guidance from the Principal Pharmacy Technician Dispensary where required.

Oversee the technical aspects of the dispensing process undertaken by pharmacists, pharmacy technicians, pre-registration/trainee technicians, senior pharmacy assistants, and trainee pharmacists.

Receive prescriptions into the Dispensary, ensuring prescription charges are collected where applicable and in accordance with departmental procedures.

Participate in the labelling and dispensing of inpatient, outpatient, controlled drug, day-case, and discharge prescriptions, ensuring compliance with departmental procedures and relevant standards.

Provide support and guidance to staff in resolving operational issues, including liaising with other healthcare professionals where appropriate.

Undertake line management responsibility for designated members of the Dispensary Team, as agreed with the Principal Pharmacy Technician Dispensary.

Monitor near-miss dispensing errors, identify trends, and support the development and implementation of appropriate actions to address identified issues or training needs.

Support the Principal Pharmacy Technician Dispensary in investigating dispensary-related incidents, including near-misses and Trust-wide reports, and contribute to learning and service improvement.

Support the safe and efficient operation of the robotic dispensing system, working with the Lead Pharmacy Technician for IT and Automation and contributing to the robot maintenance rota as required.

Please refer to the attached JD