Pharmacy Hub Administrator

Job description Job responsibilities Key Responsibilities & Tasks:Act as first point of contact for all prescription related queries - both for internal and externalDealing with prescription queries from patients or pharmacies received over the practices online system, telephone, email & NHS App, triaging them as required to ensure repeat prescription actions are completed in a 72 hour periodEnsure paper prescription queries from all the sites are received and actioned in a timely manner.Expedite urgent requests and ensure safe and responsive service to the patientsRespond to all queries and requests from chemists / pharmacies, nursing homes and district nurses, regarding the issue of prescriptions.Manage the prescription allocation tasks on EMIS and ensure timely completion of necessary actionsLiaise with the BVM Pharmacists & GPs to arrange medication reviews or issuing of prescriptionsProvide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians, including responding to queries on stock and alternative medication updatesRegular update of prescription information received through letters, medication reviews, doctor notes etc., on EMIS -patient notesProvide cover for other members of staff during periods of sickness or annual leaveKeep up to date with all prescribing guidelines and protocols relevant to the positionEducating patients and ensuring they follow the correct prescription request proceduresUndertake training as requested to support safe and effective services.Carry out any other duties as may be reasonably requested by the team / team lead.Confidentiality:The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. BVM is committed to safeguarding and promoting the welfare of all patients and expects all staff and volunteers to share this commitment. The role is subject to references and an enhanced DBS check.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Bridge View Medical reserves the right to close applications early where a suitable candidate is found.