Pharmacy Technician (General Practice)

Job description Job responsibilities Job DescriptionJob TitlePharmacy TechnicianLocationGarden City SurgeryHours20 hours per weekReports ToPartner GPs and Practice ManagerJob PurposeThe Pharmacy Technician will work as part of the multidisciplinary team to support the safe, effective and efficient delivery of pharmaceutical services within the practice. The post holder will contribute to medicines optimisation, prescription management, medication safety and patient care, working closely with GPs, Clinical Pharmacists, Nursing Staff and the wider practice team.The role requires a proactive individual who can work independently while maintaining excellent communication with clinicians, patients and external healthcare providers.Key ResponsibilitiesMedicines ManagementProcess and manage repeat prescription requests in accordance with practice protocols.Undertake medication reconciliation following hospital discharge and outpatient appointments.Support medicines optimisation to improve prescribing quality and patient safety.Identify prescribing issues and refer complex clinical matters to the GP or Clinical Pharmacist.Assist with medication monitoring programmes and ensure patients receive appropriate reviews.Liaise with community pharmacies, hospitals and care homes regarding medication queries.Prescription ManagementResolve prescription queries from patients and community pharmacies.Support the management of acute and repeat prescribing systems.Monitor high-risk medicines in accordance with practice protocols.Assist in reducing medicines waste and promoting cost-effective prescribing.Patient CareCommunicate effectively with patients regarding medication-related queries within the scope of the role.Provide advice on medication use where appropriate and refer complex issues to a clinician.Support patients in understanding changes to their medication following hospital discharge or clinical review.Clinical AdministrationMaintain accurate and up-to-date patient records using the clinical system.Code clinical information accurately where appropriate.Support the implementation of prescribing alerts, recalls and medication safety initiatives.Quality ImprovementParticipate in prescribing audits and quality improvement projects.Support compliance with NHS, ICB and CQC requirements relating to medicines management.Contribute to Significant Event Analysis (SEA) and learning activities where appropriate.Assist with achieving Quality and Outcomes Framework (QOF) and Enhanced Service targets where relevant.CommunicationDevelop effective working relationships with GPs, nurses, administrative staff, community pharmacies and external healthcare professionals.Attend practice meetings and multidisciplinary team meetings as required.Escalate concerns regarding medication safety promptly to the appropriate clinician.Information GovernanceMaintain patient confidentiality at all times.Comply with GDPR, NHS Information Governance requirements and practice policies.Ensure accurate documentation within the clinical record.Professional ResponsibilitiesMaintain registration with the General Pharmaceutical Council (GPhC).Undertake mandatory and role-specific training.Maintain Continuing Professional Development (CPD).Work within the scope of competence and seek advice where appropriate.Comply with all practice policies, procedures and professional standards.General ResponsibilitiesThe post holder will:Promote equality, diversity and inclusion.Maintain a professional and courteous manner at all times.Participate in appraisal and personal development.Comply with Health and Safety legislation and infection prevention policies.Undertake any other duties appropriate to the role and grade, as reasonably requested by the Partner GPs or Practice Manager.Person SpecificationEssentialRegistered Pharmacy Technician with the General Pharmaceutical Council (GPhC).Recognised Pharmacy Technician qualification.Experience working in pharmacy services.Good understanding of medicines management.Excellent communication and interpersonal skills.Strong organisational skills and attention to detail.Good IT skills, including Microsoft Office.Ability to prioritise workload and work independently.Ability to work effectively within a multidisciplinary team.DesirablePrevious experience working in General Practice or Primary Care.Knowledge ofSystmOne/TPP clinical software or other GP clinical systems.Experience of repeat prescribing and medication reconciliation.Understanding of QOF, Enhanced Services and medicines optimisation.Experience undertaking prescribing audits.Knowledge of NHS prescribing guidance and primary care pathways.Personal AttributesProfessional and approachable.Patient-focused.Reliable and flexible.Excellent problem-solving skills.Commitment to continuous learning and service improvement.Able to maintain confidentiality and professionalism at all times.