Pharmacy Technician - Parkside Practice

Job description Job responsibilities Operational Performance Work collaboratively to help develop and promote a positive working culture, including involvement in developing, improving and promoting the pharmacy service Ensure adherence to efficient administrative processes within the pharmacy service Personal Contribution Maintain productive relationships encouraging the giving and receiving of regular feedback to create and maintain a culture of constantly seeking to refine and improve the service and learn together Engagement with patients, internal and external stakeholders Engage with users of the service to understand peoples experience of the service and to measure levels of satisfaction Responsibility for maintaining a record of own personal and/or professional development Responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality

Effectively manage own time, workload and resources

Support training and development of administrative staff to support pharmacy service in line with protocols and procedures Work within risk management and health and safety policies and procedures within GP practices and other providers Adhere to a robust process for recording learning events, complaints, accidents and significant events To provide support to assist with the development and management of any changes or new processes and systems that need implementing. To carry out any other appropriate duties as determined by the organisation. Confidentiality and Data Protection You may gain knowledge of a highly confidential nature relating to the private affairs, diagnosis and treatment of patients, information affecting members of the public, matters concerning staff and details of items. Under no circumstances should such information be divulged or passed to any unauthorized person. This includes holding conversations with colleagues concerning patients or staff in situations where the conversation may be overheard. All patient identifiable information must be handled in a way that is compliant with the law and respects patients right to privacy and confidentiality at all times. Breaches of confidence will result in disciplinary action which may involve dismissal.Equal Opportunities Our policies and practices are designed to ensure equality of opportunity in employment and service delivery. All staff are expected to comply with these policies and practices including but not limited to supporting the equality, diversity and rights of patients, carers and colleagues; acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation; respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues and behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Use of new technologyWe will make use of computer technology. Staff should expect to use automated information systems in their work in order to improve quality and co-ordination of services, and to enable faster and more accurate communication within and outside of the organisation.Health and SafetyAll staff have a responsibility to perform their duties in such a way that accidents to themselves and to others are avoided, and to cooperate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Employees will, therefore, refer any matters of concern through their respective teams. Similarly, it is each persons responsibility to ensure a secure environment and bring any breaches of security to the attention of their managers. All staff are required to abide by all health and safety matters and keep up to date on Health and Safety Regulations and legislation. Training and Development All employees have a responsibility to undertake statutory and mandatory training. In accordance with the Training and Development Policy staff are expected to actively participate in the appraisal system and using this process to develop a Personal Development Plan (PDP).